Delete your Rootivo account

You can delete your account and all associated data directly in the app:

In the app

1. Open the Rootivo app.
2. Tap the account icon in the top right.
3. Choose “Settings” → “Delete account”.
4. Confirm the deletion.

Alternatively, by email

You can also send us an email at hallo@rootivo.app with the subject “Delete account”.

We process deletion requests within 14 days.

Which data is deleted?

The following data is removed completely:

• Profile data (email, name, language, climate zone)
• All beds and plantings
• Gardens and garden objects
• Journal entries
• Personal plant notes
• Favourites
• Uploaded photos (note photos, journal photos)
• Push tokens and notification settings
• Photo-scan history

Legal retention obligations

Some data must be retained for legal reasons — for example invoice records relating to your purchases under § 132 of the Austrian Federal Fiscal Code (BAO), with a 7-year retention period. During this period the data is locked and processed exclusively for that legal purpose.

Questions about deletion?

If you have any questions about deleting your account, or the deletion does not work, just send us a message at hallo@rootivo.app.